Terms and Conditions
Cancellations and Modification Policy
NoaNoa Island recognizes that unforeseen circumstances may arise, and we want to clarify our policy regarding cancellations and events beyond our control
No-Show: Guests who do not show up on the scheduled day of arrival will be charged 100% of the total room cost.
Cancellations within 7 Days of Arrival: Cancellations made within 7 days before the scheduled arrival date will result in a charge of 100% of the total room cost.
Cancellations within 21 Days of Arrival: Cancellations made within 21 days before the scheduled arrival date will incur a charge of 50% of the total room cost.
We appreciate your understanding of these policies, designed to manage reservations and ensure the best experience for all our guests. If you have any questions or need further clarification, please do not hesitate to contact our reservations team. We look forward to your stay at NoaNoa Island.
Force Majeure: In the event of acts of God, fortuitous events, or conditions beyond our control. NoaNoa Island understands that circumstances such as weather-related flight disruptions or government mandates may impact travel plans. In such cases, affected reservations can be rescheduled within one year of the original booking date at no additional charge.
We believe this policy strikes a balance between offering flexibility to our guests and ensuring the sustainability of our operations. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please feel free to reach out to our dedicated customer service team. We look forward to hosting you at NoaNoa Island and providing an exceptional experience.
Payments and Cash
A deposit of 50% of the total room booking charge is required to confirm your reservation. Please send a proof of payment to our email address at info@noanoaisland.com. Full payment is required 60 days prior to the arrival date. NoaNoa Island accepts major credit cards including MasterCard, Visa, and JCB.
We also accept cash, PayPal, and bank transfers. The full board dining plan and boat transfers are due 1 week before your arrival or you may pay in cash upon arrival at the island. We accept Philippine Pesos, US Dollar, and Euro.
The banking infrastructure in northern Palawan is still developing since it is one of the most remote places in the country. Thus, we recommend to exchange your foreign currency in Manila or other major cities. Sometimes, you can change currency in El Nido, Coron, or even Taytay but the ATMs are often broken or out of cash.