Frequently Asked Questions 

General

Does it matter if I book through an online agent or direct to the NoaNoa website?

Yes, by booking direct you will experience better service from start to finish. Also, there is much greater flexibility in changing reservations and cancellations. In addition, we offer island perks such as complimentary boat transfer, complimentary spa service, or beachside dinner. Please send us an email for further information. 

Does your online rate include meals and transfers?

The posted NoaNoa Rates include the room rate only, same as the first price you see from the online travel companies. Service and tax is added after you decide to book. As a remote island, NoaNoa must also charge for dining and boat transfers:

  • P5,000/person for full board dining
  • P3,900/person for land and boat transfer from El Nido/LIO Airpot to NoaNoa Island (one way)

If we have kids, can we stay on NoaNoa?

Yes you may stay on NoaNoa Island with your kids if you are going to rent the entire island. We have 4 Suites and 2 standard rooms for a maximum of 12 persons. But when booking individual rooms, we can only accommodate 15 years and older in respect of the other guests’ serenity and relaxation. We also feel that the island and ocean environment poses an unacceptable risk to youngsters with poor judgment.

Do you offer laundry service on the island?

NoaNoa Island is very focused on the health of the reef and limits water pollution whenever possible. Laundry service on the island is discouraged due to potential water pollution and can be accommodated as an emergency.   

Travel

What's the best way to get to NoaNoa?

If you are coming from El Nido town or Puerto Princesa City, we can arrange a private car to take you to Taytay town where NoaNoa is located. Below, you can find the different options and rates. 

Land Transfer

Option A: From El Nido to Taytay P4,000 per one way (1-hr 25-min)

Option B: From Puerto to Taytay P6,000 per one way (4-hrs)

Sea Transfer

Boat: From Taytay to NoaNoa Island P6,000 per one way (30-min)

What are other ways to get to NoaNoa?

From San Vicente airport, it is 1-hr and 45-min by car and 30-min by speed boat to NoaNoa island. Please check www.sunlightair.ph or www.cebupacificair.com for flight availabilities.

A seaplane can also be arranged from Puerto Princesa to NoaNoa  Island on a chartered flight. Please visit www.seaplanes.ph for more information. 

When is the best time to visit NoaNoa?

I think you are referring to the best weather in NoaNoa, am I right? So, based on our experience the best time to come here is from February to early June. September to November might have some rains but usually less than in June and July. If you want to see the live weather forecast please check this link: https://www.windy.com and type Taytay, Palawan, Philippines.

What time does the boat depart from Taytay to NoaNoa?

The speedboat departs Taytay at 2:30pm. Earlier departures can sometimes be arranged in advance but late departures are discouraged for safety reasons. We never drive speedboats in the dusk or dark. The twin engine catamaran speed boat is big, safe and fast and rides high above the water

What time should I arrive?

Arrive early, depart late, is the best rule. Arriving in El Nido between 10 and 12 is best. Arriving in Puerto Princesa between 8am and 10am is good. Arriving on the NoaNoa Beach by seaplane is the easiest.

What time should I depart NoaNoa?

The scheduled speedboat departure from NoaNoa is 1PM. If you need to catch an early flight, an earlier departure can be arranged.

Advised departure time from NoaNoa Island should be 4 hours before scheduled take off in El Nido and 6 hours before scheduled take off in Puerto Princesa.

Does NoaNoa offer ground transportation service?

NoaNoa operates boat transportation and provides a ground transportation reservation service with a third party. This reservation service is complimentary. NoaNoa is not involved in the transaction financially.

How do I get to NoaNoa from Coron?

From Coron, you may take a ferry to El Nido. Please check this link: https://www.travel-palawan.com/product/ferry-service-el-nido-coron/. For your information, this ferry is not a luxury boat. Please be prepared before you get on this boat. Make sure you already use the toilet before you go on board. We recommend you arrange a late boat pick up in Taytay if you are coming from Coron.

Flying Air Juan from Coron to Taytay is another option. Please contact us.for more information.

Food

I'm a vegetarian, can you cater my dietary requirements?

Special dietary restrictions must be requested at least 2 weeks prior to arrival. With this notice our kitchen will use best efforts to accommodate vegetarians, gluten free and other dietary restrictions. Please note that the NoaNoa kitchen is poorly equipped to accommodate halal, kosher or vegan guests. We can always find foods to provide but the variety may not be very diverse. Failure to provide 14 days advance notice will result in an additional fee of P250 per meal and probably a more limited variety of food.

What if I don't eat three meals a day? Should I still pay for the meal plan in full?

The full board dining plan is compulsory with 3 meals per day. You may decline a meal but the food stock was arranged for you at least 1 week prior to your arrival.

Does the dining plan include beverage?

The dining plan includes coffee and tea for breakfast free of charge.  All other beverages may be ordered from the bar menu.

What are the meal schedules on NoaNoa?

Breakfast seating between 8AM – 10AM

Lunch seating 12PM- 2PM

Dinner seating 7:30PM – 8:30PM

Activities

What are the activities on NoaNoa?

In NoaNoa, we do not have scheduled activities and no TV. There is plenty to do and our staff is always nearby to help you do what you like. We have high quality snorkeling gear, glass bottom boats and sea kayaks, stand-up paddleboards and wind surfers available for your enjoyment. We also highly recommend the spa where the therapists are just waiting to pamper you. In the beach bar, you can find games and cards if you’re in the mood to play. 

The whole island has a fast internet, but that’s not why you came here, right? Most people come here to spend quality time with their friends or loved ones. You are also welcome to use the facilities in the Main House, it’s a huge mansion with 2 indoor waterfalls, billiard table and a plunge pool with extended knee- high sitting pool. Or you can just sit back, relax and read your favorite book. You can do whatever you want, whenever you want or just do nothing whatsoever.

Do you offer island hopping package tours?

Yes, we do provide an adventure package if you are curious to see the surrounding islands of NoaNoa. You can enjoy a boat cruise with drinks and cocktails on board or visit exotic islands (one that you can swim inside a limestone cavern under spires hanging from the 10 meter ceilings. Tour packages range from Php 9,000 – Php 16,000 for one or two persons.

Do you offer scuba diving on NoaNoa?

NoaNoa Reef is naturally shallow allowing perfect viewing without the tanks. Why wear all that scuba gear when it is not needed? The snorkeling  at NoaNoa is world class. The reef begins at 4 meters from the beach and it runs all the way around the island for 5km. We could offer scuba diving by request in advance so we can arrange a local to Dive Instructor for the dive package for you and your group.

Can I arrange a fishing trip during my stay?

Yes, fishing is possible but we don’t recommend it. Fishing is not allowed inside the NoaNoa Marine Sanctuary and everywhere else the fishing is poor due to overfishing by big commercial companies over 25 years ago. We can arrange fishing outside the NoaNoa Marine Sanctuary.

Rooms

How many guests can stay on NoaNoa?

NoaNoa has a total of 6 rooms only for a maximum of 12 persons who can stay on the island.

Does NoaNoa have a room with two beds?

All the six guest rooms on NoaNoa have one king size bed.

Does NoaNoa have a room with bathtubs?

All guest rooms on NoaNoa have a deep bathtub and a separate walk-in shower.

Can we request an extra bed?

Some of the suites can accommodate an additional bed. The Honeymoon Suite is the best since it has a separate living room and bathroom with an attached bedroom with the outdoor bathroom suite just outside. The Master Suite is the next best because of its overall size and a second bathroom. The Guest Suite is similar to the Master Suite  but there is only one bathroom. Extra bed requests should be done prior to check-in and will incur an additional charge of Php 2,500 per night.

What are the room categories on NoaNoa?

Each guest room on NoaNoa has one king size bed and a deep bathtub with a separate walk in shower.

The Jasmine and Ylang-Ylang rooms are our two smallest rooms, similar to deluxe hotel rooms. Their size is identical (32 sq. m.) but the Jasmine feels much smaller due to the floor plan. The 2 rooms are next to each other (the Ylang is a corner room) on the 2nd floor of the Guest House.

The Capiz Suite is located next door to the Jasmine room and is a corner room. Although all 3 rooms on the 2nd floor have ocean views and a veranda the Capiz veranda is over 30 sq. m. and the views are superb (you can watch the fish in the harbour!). The Capiz is about 45sq.m. in size. The wall facing the sea rolls away completely. Several sitting areas.

The Honeymoon Suite is the most popular and in high demand. It commands the entire top floor of the Guest House (over 120 sq. m.) The indoor living room has an attached bathroom and a roll-away wall for joining with the outdoor living area. The bedroom French doors open onto the large outdoor bathroom suite, featuring all the essentials plus a large octagon, marble bathtub with great views, and a walk-in shower.​

The Guest Suite of the Main House is a nice spacious room with “his and her” walk in closets, sitting areas indoors and out. Indoor hot shower. Outdoor cold shower and hot bathtub. There are limited views and the room is the only guest room without ocean views. Just out the door is the rest of the Villa with living rooms, big views, and waterfalls. The room size is 58 sq. meters.

The Master Suite of the main house is a nice spacious room with “his and her” walk-in closets, sitting areas indoors and out. Indoor hot shower. Outdoor cold shower and hot bathtub. This suite has “his and her” toilet rooms with bidets and bathroom sinks. There are limited views and the suite has beautiful ocean views from up on the hill. Just out the door is the rest of the Villa with living rooms, big views and waterfalls. The room size is 64 sq. meters.

Can I get a room upgrade?

We are always looking for a chance to upgrade your room to the next level depending on the room availability at the time of check in. Guests that book us directly are prioritized for upgrades

Payments

Can I pay using my credit card?

NoaNoa accepts credit card payment or PayPal. We ask to settle the payments for extra fees upon arrival since weather and technical problems can prevent internet usage on the island.